Brand Experience Agency
At J&K Marketing Solutions we consider brand experience from start to finish. We understand the importance of building brand value at every touch point and are dedicated to creating memorable and impactful customer experiences.
Our approach involves customer journey mapping and identifying all touch points. We will work with you to design your customer experience along with brand signature moments to engage your audience at every touchpoint, ensuring that your brand resonates, boosting engagement, driving meaningful interactions and builds lasting connections, enhancing customer loyalty.
Customer Experience Design
Your customer journey and experience should be living proof of all that is great about your brand. With a unique brand style putting your customers at the centre of what you do and a focus on the detail at each touch point we work with your business to develop service standards, guidelines and signature moments bringing absolute delight to customers.
We have a proven approach bringing together customer needs and internal operational service delivery areas to develop organisational service standards and delivery guidelines. Our approach ensures all stakeholders are engaged and focused towards common objectives and values.
Monitoring and customer research programmes can be designed and implemented to ensure customer satisfaction and loyalty is measured and exception reporting communicated where necessary.
Our Clients
We work with a range of clients from start-ups looking to design signature moments to global multinationals rolling out service standards and guidelines.
Areas of Brand Experience Expertise
We work across a range of industries though we particularly enjoy customer experience design within the property, hospitality, health, education, finance, accountancy and consultancy services.
Property
Hospitality
Health
Education
Finance
Accountancy
Consultancy
Luxury beverages
Charities
Why choose J&K Marketing Solutions
Clients choose us because we are approachable, personable and reliable. We aim to be on your team, an extension of your team, so that we can proactively add value to your business on your terms without just creating more work for you.
People-Minded
Analytical & research based
Strategic Thinkers
Dedicated Throughout
We’re on your team
Problem Solvers
Execution with Detail
Results focused
Get in touch for advice or a free proposal for your brand experience needs. We’ll be delighted to help.
Discover other services
Property
Interior Design